Is an electric bicycle the best way to get round and see Auckland?
In short – yes! An electric bike is by far the best way to see Auckland. You are immersed in the city environment and can see more by electric bike in a few hours than you ever could on foot or from behind the window of a bus or car!
Whilst much of the beautiful waterfront is flat, the centre of Auckland is actually quite hilly. That’s great for views, but can be tricky on a conventional bike or on foot. Our electric bikes solve that problem! They flatten the hills and allow you to spend your time enjoying everything there is to see and hear, rather than breaking into a sweat.
Do I have to book a tour or rental in advance?
Yes – for tours or rentals – please use our secure, online booking system. Our tours and rentals are popular and availability can be limited, so we recommend that you book well in advance. For last minute enquiries, please call or txt us on + 64 (0) 21 08294218 – you never know – you might be in luck and there might just be space on the tour you’re looking for or an eBike available for rental!
If you’re passing our base and are interested in either a guided tour or a rental – please drop in and ask – you never know, we might have last minute availability. However, whilst we will always be there for bookings that have been made in advance, at other times we will often out on the road with our tours, so (to save you a wasted trip) it’s always best to book or call/txt in advance, to avoid disappointment!
What is your cancellation policy?
We have limited space for riders on our tours and rentals, and our tours and rentals run whatever the weather! So our cancellation policy for bookings is as follows:
We offer a 100% refund if you cancel at least 48 hours before the time the tour or rental is scheduled to start.
If you cancel within 48 hours of scheduled departure time, no refund is possible.
Cancellation should be by email to firstname.lastname@example.org or please call or text on +64 21 082 94218.
In addition, due to the nature of the tours and rentals and the environment they are conducted within, we will sometimes make decisions to cancel or postpone any tours or rentals – based on weather, genuine safety concerns or any other events or circumstances that, in our opinion, prevent operation. If we cancel for these reasons, you will receive a full refund within 5 calendar days of the date of cancellation by us.
Where do the tours start and end/where do I collect my rental?
All tours start, and all rentals can be collected from, our base at Pullman Auckland Hotel, in central Auckland. You’ll find a description of where to find us and a link to a map of our location on our Find Us page. We are located in the heart of the city, close to many of the other major hotels and to the cruise ship terminals.
And all our tours end back at our base. That’s where you’ll need to return your rentals too, at the specific end time of your period of rental.
What time should I arrive for a tour or rental? And what if I’m running late?
Check out the dedicated page for each tour on our website – you’ll find details of the departure time, and duration of your tour, there. For rentals, the time you need to collect and return your eBike are provided via the Book Now button.
Tours and rentals start promptly, at the scheduled time. As such, we recommend that you arrive 10-15 minutes early, so you have time to fill out your waiver forms and be fitted for your bike, helmet and audio equipment. And if you need that all-important fix of coffee when you arrive ahead of your tour or rental, the Omni Bar in the lobby of Pullman Auckland Hotel does a nice flat white!
Unfortunately, out of courtesy to our other guests, we can’t delay the departure of our tours if you are running late. And we’re a small team and will often all be involved in tours – so if you arrive late to collect your rental, there may not be anyone there to give you your bike.
If you are late (or think you might be), please call +64 (0) 21 082 94218. We might be able to reschedule you on a later tour or rental period, but that will be subject to availability.
Please note, no refunds are available if you miss your tour or rental due to being late for any reason.
What level of fitness do I need? And what if I haven’t ridden a bike in years?
The great thing about electric bikes is that they allow people with all levels of fitness to enjoy cycling and the benefits of being outdoors. We ride at a leisurely pace, and the motor on your electric bike will help you glide uphill – although when the road gets really steep, you’ll still have to help your eBike out and push on the pedals! You can vary the level of power assistance, so you can make your ride as energetic or as relaxed as you wish.
And in terms of cycling experience, whilst we will be riding on Auckland’s fantastic cycle paths as much as possible, we will of course be riding through city streets too – so our tours do require basic riding ability. Riding in traffic on city streets is a dynamic environment, so it’s best that you have at least experienced riding on the road before. And our electric bikes are sturdy (i.e. a bit heavier than you might be used to, given the additional weight of the motor and battery – i.e. the components that deliver all the fun!). So you will also need to be comfortable handling them – particularly on sections where it’s best that we get off and walk with the eBikes, to safely cross a particular section of road. If you haven’t been on a bike in years, for your enjoyment and safety, we recommend that you practice on a bike before coming for your ride on our electric bikes.
But rest assured that our eBike are stable and are easy to operate (not to mention great fun!). And we will take time at the start of the tour to explain how the bikes work and to do a practice ride with you near our base, to make sure you are 100% comfortable on the bike before we set out on the tour.
In terms of pace, we ride at a leisurely pace and do make every effort to ride at the pace of the slowest rider in the group. It’s not a race and we want you to enjoy your time cruising on the eBike and taking in the sights! And we stop frequently on the tour for photos, restroom breaks and more detailed commentary. So don’t be too worried about holding the group up!
If you have any other questions or concerns about whether you will be ok on the electric bike, please feel free to get in touch with us here.
What do you provide for my tour or rental?
We provide you with the best tour/rental electric bikes in town! For more information on our electric bikes, click here.
We’ll also provide: a helmet (a legal requirement in New Zealand, and always a great idea anyway); a bag on your bike for storage of small items; a bike lock and a lightweight rain jacket to use (if it’s forecast to rain during your time on the eBike).
And if you’re doing one of our tours, we also provide a complementary bottle of mineral water and set you up with our cycle-specific tour headphone – so you can safely get instructions and commentary from your guide as you breeze along on the eBike.
What should I wear/bring with me?
You can wear your ‘every-day’ clothes on our bikes. No need for tight fitting lycra or sportswear! (although feel free to wear that if you want!). Basically, we just suggest that you dress appropriately for the weather. You should wear something on your feet that will be secure as you ride (closed toe shoes are best) – so no flipflops (or jandals as we call them here)! Sunglasses are highly recommended all year round – that sun can be bright! Quality sunscreen is also a must, any time of year (but particularly in the Summer).
To check what the weather is likely to be on the day of your tour, and therefore to dress appropriately, we suggest you take a look at: http://www.metservice.com/towns-cities/auckland/auckland-central
And, we also suggest you bring along some cash or a bank/credit card – for drinks and food, if required.
How big are your groups?
We want your experience on the tour to be as personal as possible. So we limit our group sizes to a maximum of 6 guests, plus your friendly guide. The only exception to that is our City Lights tour in the evening, which is even more exclusive! – a maximum of 4 guests, plus your friendly guide.
Is it safe to ride in Auckland?
Your safety is paramount to us. As much as possible, our tours use cycleways (either dedicated or shared with pedestrians). Auckland is undergoing a cycle revolution at the moment, so new and amazing cycleways are being being added to our network all the time. That said, to let you see the best of the city, we will occasionally need to ride on the city streets – we’re touring the city after all! Riding in traffic is a dynamic environment, so its best that you have at least experienced riding on the road before. We appreciate that city cycling might be daunting for some of you. However, our guides are very experienced cyclists and will do their best can to address any concerns you might have and to lead you safely along the tour.
What if it rains?
Auckland has a subtropical climate. So whilst that can mean glorious sunny days, it also means that it can rain! Our tours run rain or shine – you can still enjoy an amazing tour on wetter days, if you are dressed appropriately. Feel free to bring your own wet-weather gear, but we do provide free use of our bright and comfortable rain jackets or ponchos, if you need them.
Can I bring my own bike?
Unfortunately, no – for health and safety reasons, we can only take you on our tours on our electric bikes. But given that our bikes have been carefully selected for the job, you wouldn’t want to ride anything else!
Can I keep my bike for the rest of the day?
If you’ve come on The Classic tour and we have bikes available in the afternoon, you’ll be welcome to keep your eBike until 5pm, for an additional charge of $35.
Can you store my bags while I’m out on tour or riding my rental?
Yes – we’ll be happy to hold your small bags while you’re out on tour or riding your rental. Storage space is limited though – so please contact us if you plan to arrive with big suitcases!
And we do have on-bike storage. Your electric bike has a small bag on the rack that has enough space to carry your phone, camera, and other small items.
Can I bring my kids/what is the minimum age of rider?
Cycling is a passion of ours and we love to see kids getting out on bikes. However, our tours are conducted on full-size electric bicycles, on routes than include city streets. For safety reasons, therefore, riders must be at least 14 years old to take one of our tours or rent one of our electric bikes (and teenagers of 14-15 years old must be accompanied by an adult). The only exception is The City Lights tour – because we will be riding at night, the minimum age of rider for that tour is 16 years old.
Are there any height or maximum age restrictions?
As mentioned in the answer above, our minimum age of rider is 14 years old for all tours and rentals, except The City Lights tour which has a minimum age requirement of 16 years (given that we ride at night).
In terms of height – our bikes are very adjustable, so can accomodate a wide range of heights. However, we recommend that all riders are 5 feet tall (152cm) or above.
And we don’t have an age limit, but please be aware that electric bikes are a bit heavier than conventional bikes. The components that deliver all the fun (the motor, the battery etc) do add some weight to the bike. That added weight isn’t an issue when you’re in motion – in fact, the motor etc do most of the work for you! However, you will need to be comfortable handling a sturdy bike.
Can I have a private tour? Can I organise a tour for a specific event?
Absolutely! If the timing of our scheduled tours don’t quite work for you, or you fancy doing something different – please see our Custom Tour page. We’ll be happy to put together an unforgettable tour for you and your group.
Are your electric bikes available for rental?
Yes! See our eBike Rentals page for more info.
Do I need to pay a deposit for rental/do I need any form of identification?
For rentals, at the time you collect your rental from our HQ, a pre-authorised amount may be deducted from your credit card, as security for your rental. You will also need to have a valid drivers license or your passport with you, for identification purposes.
This only applies for rental, and not for our tours.
Is your site secure for payments?
Yes – our payment system is PCI DSS compliant.
Can I pay cash on the day of the tour or rental?
Given that they fill up fast, we strongly recommend that you book your tour or rental via our online booking system – just click on Book Now. Payment (by credit card) needs to be made at the time of booking, to secure your place on the tour or your rental.
We also have the ability to take bank and credit card payments at our base, for last minute tour bookings and rentals.
Can I buy a gift voucher for a tour or rental (as a present for someone else)?
Sure! Just click on Book Now and select the particular tour or rental that you’d like to give someone as a present. When you click through to that tour or rental, you’ll see that there is the option to buy a “gift card”, beneath the calendar. No need to specify a date for the tour or rental when you buy the gift card – the lucky person who receives it will be able to use it and book whenever they like during the validity period of the gift card!